1. They do not Communicate properly:

If you do not have time to talk to your client, you don’t deserve that client. Yes, you heard it right! You need to talk. Who enjoy’s a silent relationship? Come out from the comfort zone of email communication and pick up the phone to discuss their projects because unlike email, phone forces you to be more be more accurate and honest. You can write everything in your email, but when they hear you telling it, it makes a huge difference. After all, the phone conversation is not about how fast you do it but instead how better you do it.

2. They don’t respect the Timezone:

If the client can make themselves available late night at their timezone, why can’t you be available for them at your client’s working hours? These gestures counts and creates a positive impact after all you are making your client’s life easy. Use this time zone tool to if you’re planning a meeting across time zones.

3. Profitability vs Mental Peace

It is always not about profitability but peace of mind. Explain your work when you are posting updates. When you are writing to the client that you have completed all the changes, it’s is your reputation which is at stake. Cross check your work and report your work properly.

4. They don’t respect Client’s suggestions

I have heard a lot of instances where the designer or the developer have a disagreement on certain points and then it is a couple of misguided emails are fired which strains the relationship. I have been into the similar situations before. What I have learned is, you could be the super nerd but the client knows is business well. You are thinking about aesthetics but the clients talking about his business revenue. So always respect client’s views and if there are any points where you agree to disagree, simply pick up the phone and call.

5. Bonus

Always remember your client’s special occasions (Birthday’s Anniversary, Festivals) and wish them. Instead of sending colorful cards I would suggest writing a 2-3 lines personalized message make them feel happier. I have experimented this personally and more than 60% of my messages have received a reply back.

Finally, I would say always find out ways to make the life easier for your clients and rest of the things will automatically fall in line. Have you been to the similar situation? Feel free to comment what you did to take yourself out of it. Comments and suggestions are welcome.